freescout: Improper Neutralization of Special Elements used in an OS Command
CVE-2024-29185 is a critical-severity improper neutralization of special elements used in an OS command vulnerability in freescout from Freescout-helpdesk, with a CVSS 3.1 base score of 9.0 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. The record lists version 1.8.128 as the first without the flaw, so updating freescout to that release or later removes the exposure. There is no confirmed exploitation so far. EPSS estimates a 1.73% chance of exploitation within 30 days, higher than 78% of scored CVEs.
Critical severity: a successful attack would have severe impact.
What to do
- Update freescout to 1.8.128 or a later version.
- Read the advisory on github.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Freescout-helpdesk | freescout | < 1.8.128; before 1.8.128 | 1.8.128 |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- HighSuccess depends on conditions outside the attacker's control.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- ChangedThe attack can reach beyond the vulnerable component into other systems.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:C/C:H/I:H/A:H. Scored by NVD.
| Scoring system | Score | Severity | Scored by |
|---|---|---|---|
| CVSS 3.1 | 9.0 | Critical | CNA (github.com) |
| CVSS 3.1 | 9.0 | Critical | NVD |
Official description
FreeScout is a self-hosted help desk and shared mailbox. Versions prior to 1.8.128 are vulnerable to OS Command Injection in the /public/tools.php source file. The value of the php_path parameter is being executed as an OS command by the shell_exec function, without validating it. This allows an adversary to execute malicious OS commands on the server. A practical demonstration of the successful command injection attack extracted the /etc/passwd file of the server. This represented the complete compromise of the server hosting the FreeScout application. This attack requires an attacker to know the `App_Key` of the application. This limitation makes the Attack Complexity to be High. If an attacker gets hold of the `App_Key`, the attacker can compromise the Complete server on which the application is deployed. Version 1.8.128 contains a patch for this issue.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Improper Neutralization of Special Elements used in an OS Command
The product constructs all or part of an OS command using externally-influenced input from an upstream component, but it does not neutralize or incorrectly neutralizes special elements that could modify the intended OS command before it is sent to a downstream component.
How developers prevent this class of flaw
- If at all possible, use library calls rather than external processes to recreate the desired functionality.
- For any data that will be used to generate a command to be executed, keep as much of that data out of external control as possible. For example, in web applications, this may require storing the data locally in the session's state instead of sending it out to the client in a hidden form field.
- For any security checks that are performed on the client side, ensure that these checks are duplicated on the server side, in order to avoid CWE-602. Attackers can bypass the client-side checks by modifying values after the checks have been performed, or by changing the client to remove the client-side checks entirely. Then, these modified values would be submitted to the server.
More Improper Neutralization of Special Elements used in an OS Command vulnerabilities (CWE-78)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: poc, automatable: no, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Other vulnerabilities in freescout
- 9.1 Critical severity
- 8.0 High severity
- 7.1 High severity
Recent Improper Neutralization of Special Elements used in an OS Command vulnerabilities
- 8.8 High severity
- 8.8 High severity
- 8.8 High severity
- 8.8 High severity
- 9.1 Critical severity
- 9.8 Critical severity
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