helpdesk: Unrestricted Upload of File with Dangerous Type
CVE-2024-34990 is a critical-severity unrestricted upload of file with dangerous type vulnerability in helpdesk from PrestaShop, with a CVSS 3.1 base score of 10.0 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. The record lists version 2.4.0 as the first without the flaw, so updating helpdesk to that release or later removes the exposure. There is no confirmed exploitation so far. EPSS estimates a 0.51% chance of exploitation within 30 days, which is low compared with other CVEs.
Critical severity: a successful attack would have severe impact.
What to do
- Update helpdesk to 2.4.0 or a later version.
- Read the advisory on github.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Prestashop | helpdesk | before 2.4.0 | 2.4.0 |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- ChangedThe attack can reach beyond the vulnerable component into other systems.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:H/A:H. Scored by CISA (ADP).
Official description
In the module "Help Desk - Customer Support Management System" (helpdesk) up to version 2.4.0 from FME Modules for PrestaShop, a customer can upload .php files. Methods `HelpdeskHelpdeskModuleFrontController::submitTicket()` and `HelpdeskHelpdeskModuleFrontController::replyTicket()` allow upload of .php files on a predictable path for connected customers.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Unrestricted Upload of File with Dangerous Type
The product allows the upload or transfer of dangerous file types that are automatically processed within its environment.
How developers prevent this class of flaw
- Generate a new, unique filename for an uploaded file instead of using the user-supplied filename, so that no external input is used at all.
- When the set of acceptable objects, such as filenames or URLs, is limited or known, create a mapping from a set of fixed input values (such as numeric IDs) to the actual filenames or URLs, and reject all other inputs.
- Consider storing the uploaded files outside of the web document root entirely. Then, use other mechanisms to deliver the files dynamically.
More Unrestricted Upload of File with Dangerous Type vulnerabilities (CWE-434)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: poc, automatable: yes, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Other vulnerabilities in helpdesk
- 8.8 High severity
Recent Unrestricted Upload of File with Dangerous Type vulnerabilities
- 9.8 Critical severity
- 8.8 High severity
- 8.8 High severity
- 8.8 High severity
- 9.8 Critical severity
- 8.8 High severity
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