zendesk: Authentication Bypass by Spoofing
CVE-2024-49193 is a high-severity authentication bypass by spoofing vulnerability in zendesk, with a CVSS 3.1 base score of 7.5 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. The record lists version 20240702 as the first without the flaw, so updating zendesk to that release or later removes the exposure. There is no confirmed exploitation so far. EPSS estimates a 0.69% chance of exploitation within 30 days, higher than 53% of scored CVEs.
High severity with no evidence of exploitation so far.
What to do
- Update zendesk to 20240702 or a later version.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- NoneNothing can be modified.
- Availability
- NoneAvailability is not affected.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N. Scored by CISA (ADP).
Official description
Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Authentication Bypass by Spoofing
This attack-focused weakness is caused by incorrectly implemented authentication schemes that are subject to spoofing attacks.
More Authentication Bypass by Spoofing vulnerabilities (CWE-290)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: poc, automatable: yes, technical impact: partial).
- Record last changed materially (score, affected products, status or references).
References
Other references
Recent Authentication Bypass by Spoofing vulnerabilities
- 7.5 High severity
- 9.8 Critical severity
- 7.5 High severity
- 8.8 High severity
- 7.8 High severity
- 9.1 Critical severity
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