CyberSecBulletin
CVE-2024-57728Exploited in the wildNVD status: Analyzed

SimpleHelp Path Traversal

Published Updated By the CyberSecBulletin desk

CVE-2024-57728 is a high-severity improper link resolution before file access vulnerability in Simplehelp from Simple-help, with a CVSS 3.1 base score of 7.2 out of 10. It can be exploited remotely over the network by an attacker with administrator privileges, without any action from a user. The record lists version 5.5.8 as the first without the flaw, so updating Simplehelp to that release or later removes the exposure. CISA added it to the Known Exploited Vulnerabilities catalogue on April 24, 2026, which means attacks have been observed in the wild, including in ransomware campaigns.

Patch now

Attackers are already exploiting this vulnerability, according to CISA.

What to do

  1. Update Simplehelp to 5.5.8 or a later version.
  2. CISA's required action: Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
  3. Read the advisory on simple-help.com for workarounds and exact fixed builds.

Affected products and versions

VendorProductAffected versionsFixed in
Simple-helpSimplehelpbefore 5.5.85.5.8

Version data comes from NVD's product matching. Confirm against the vendor advisory before deciding you are unaffected.

How the severity score breaks down

Attack vector
NetworkCan be exploited remotely over a network, including the internet.
Attack complexity
LowNo special conditions are needed; the attack works reliably.
Privileges required
HighAdministrator-level access is required first.
User interaction
NoneNo action by a victim is required.
Scope
UnchangedImpact stays within the vulnerable component.
Confidentiality
HighAll data handled by the component can be read.
Integrity
HighData or code can be modified at will.
Availability
HighThe component can be taken down completely.

Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.

Scoring systemScoreSeverityScored by
CVSS 3.17.2HighNVD
CVSS 3.17.2HighCISA (ADP)

Official description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Source: the CVE record as published by its numbering authority, via NVD and CVE.org.

The underlying weakness: Improper Link Resolution Before File Access

The product attempts to access a file based on the filename, but it does not properly prevent that filename from identifying a link or shortcut that resolves to an unintended resource.

How developers prevent this class of flaw

  • Follow the principle of least privilege when assigning access rights to entities in a software system. Denying access to a file can prevent an attacker from replacing that file with a link to a sensitive file. Ensure good compartmentalization in the system to provide protected areas that can be trusted.

More Improper Link Resolution Before File Access vulnerabilities (CWE-59)

Timeline

  1. CVE record published.
  2. CISA published its SSVC assessment (exploitation: active, automatable: no, technical impact: total).
  3. Added to CISA's Known Exploited Vulnerabilities catalogue.
  4. Deadline for US federal agencies to remediate, set by CISA.
  5. Record last changed materially (score, affected products, status or references).

References

Other vulnerabilities in Simplehelp

All Simplehelp vulnerabilities

Recent Improper Link Resolution Before File Access vulnerabilities

Spotted an error? Tell us.