HaloITSM: Weak Password Recovery Mechanism for Forgotten Password
CVE-2024-6203 is a high-severity weak password recovery mechanism for forgotten password vulnerability in HaloITSM from Halo Service Solutions, with a CVSS 3.1 base score of 8.1 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, but only if a user takes part, for example by opening a link or file. Affected HaloITSM versions: < 2.146.1. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.39% chance of exploitation within 30 days, which is low compared with other CVEs.
High severity with no evidence of exploitation so far.
What to do
- Update haloitsm to 2.146.1 or a later version.
- Read the advisory on haloitsm.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
- Because the attack needs a user to take part, warn users about unexpected links and files related to this product until it is patched.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Halo Service Solutions | HaloITSM | < 2.146.1 | Not stated |
| Haloservicesolutions | haloitsm | before 2.146.1 | 2.146.1 |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- RequiredA user must take an action such as opening a file or link.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- NoneAvailability is not affected.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:N. Scored by NVD.
| Scoring system | Score | Severity | Scored by |
|---|---|---|---|
| CVSS 3.1 | 8.3 | High | CNA (ncsc.ch) |
| CVSS 3.1 | 8.1 | High | NVD |
Official description
HaloITSM versions up to 2.146.1 are affected by a Password Reset Poisoning vulnerability. Poisoned password reset links can be sent to existing HaloITSM users (given their email address is known). When these poisoned links get accessed (e.g. manually by the victim or automatically by an email client software), the password reset token is leaked to the malicious actor, allowing them to set a new password for the victim's account.This potentially leads to account takeover attacks.HaloITSM versions past 2.146.1 (and patches starting from 2.143.61 ) fix the mentioned vulnerability.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Weak Password Recovery Mechanism for Forgotten Password
The product contains a mechanism for users to recover or change their passwords without knowing the original password, but the mechanism is weak.
How developers prevent this class of flaw
- Make sure that all input supplied by the user to the password recovery mechanism is thoroughly filtered and validated.
- Do not use standard weak security questions and use several security questions.
- Make sure that there is throttling on the number of incorrect answers to a security question. Disable the password recovery functionality after a certain (small) number of incorrect guesses.
More Weak Password Recovery Mechanism for Forgotten Password vulnerabilities (CWE-640)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: none, automatable: no, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Advisories
Other vulnerabilities in HaloITSM
- 9.8 Critical severity
Recent Weak Password Recovery Mechanism for Forgotten Password vulnerabilities
- 9.8 Critical severity
- 8.1 High severity
- 9.8 Critical severity
- 7.5 High severity
- 8.8 High severity
- 7.5 High severity
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