ITSM: Insertion of Sensitive Information Into Debugging Code
CVE-2024-7569 is a critical-severity insertion of sensitive information into debugging code vulnerability in ITSM from Ivanti, with a CVSS 3.1 base score of 9.8 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. Affected ITSM versions: 2023.4. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 1.74% chance of exploitation within 30 days, higher than 78% of scored CVEs.
Critical severity: a successful attack would have severe impact.
What to do
- Check which version of ITSM you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on forums.ivanti.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Ivanti | ITSM | 2023.4 | Not stated |
| Ivanti | neurons_for_itsm | 2023.4 | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.
| Scoring system | Score | Severity | Scored by |
|---|---|---|---|
| CVSS 3.1 | 9.6 | Critical | CNA |
| CVSS 3.1 | 9.8 | Critical | NVD |
Official description
An information disclosure vulnerability in Ivanti ITSM on-prem and Neurons for ITSM versions 2023.4 and earlier allows an unauthenticated attacker to obtain the OIDC client secret via debug information.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Insertion of Sensitive Information Into Debugging Code
The product inserts sensitive information into debugging code.
How developers prevent this class of flaw
- Do not leave debug statements that could be executed in the source code. Ensure that all debug information is eradicated before releasing the software.
- Compartmentalize the system to have safe areas where trust boundaries can be unambiguously drawn. Do not allow sensitive data to go outside of the trust boundary and always be careful when interfacing with a compartment outside of the safe area. Ensure that appropriate compartmentalization is built into the system design, and the compartmentalization allows for and reinforces privilege separation functionality. Architects and designers should rely on the principle of least privilege to decide the appropriate time to use privileges and the time to drop privileges.
More Insertion of Sensitive Information Into Debugging Code vulnerabilities (CWE-215)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: none, automatable: no, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Advisories
Other vulnerabilities in ITSM
- 8.1 High severity
- 8.8 High severity
- 9.9 Critical severity
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