SysAid On-Prem: Improper Restriction of XML External Entity Reference
CVE-2025-2777 is a critical-severity improper restriction of XML external entity reference vulnerability in SysAid On-Prem from SysAid, with a CVSS 3.1 base score of 9.8 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. Affected SysAid On-Prem versions: 23.3.40 and earlier. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 72.9% chance of exploitation within 30 days, which is in the top 0.54% of all scored CVEs.
Exploitation in the next 30 days is more likely than not, according to EPSS.
What to do
- Check which version of SysAid On-Prem you run against the affected versions below, and install the vendor's latest release.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| SysAid | SysAid On-Prem | 23.3.40 and earlier | Not stated |
| Sysaid | Sysaid | 23.3.40 and earlier | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.
| Scoring system | Score | Severity | Scored by |
|---|---|---|---|
| CVSS 3.1 | 9.3 | Critical | CNA (vulncheck.com) |
| CVSS 3.1 | 9.8 | Critical | NVD |
Official description
SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the lshw processing functionality, allowing for administrator account takeover and file read primitives.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Improper Restriction of XML External Entity Reference
The product processes an XML document that can contain XML entities with URIs that resolve to documents outside of the intended sphere of control, causing the product to embed incorrect documents into its output.
How developers prevent this class of flaw
- Many XML parsers and validators can be configured to disable external entity expansion.
More Improper Restriction of XML External Entity Reference vulnerabilities (CWE-611)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: poc, automatable: yes, technical impact: partial).
- Record last changed materially (score, affected products, status or references).
References
Patches and release notes
- documentation.sysaid.com/docs/24-40-60Release Notes
Technical write-ups (may include proof of concept)
- labs.watchtowr.com/sysowned-your-friendly-rce-support-ticket/Exploit, Third Party Advisory
Other vulnerabilities in SysAid On-Prem
- 9.8 Critical severity
- 7.5 High severity
Recent Improper Restriction of XML External Entity Reference vulnerabilities
- 8.1 High severity
- 9.1 Critical severity
- 9.1 Critical severity
- 7.5 High severity
- 8.6 High severity
- 9.8 Critical severity
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