CyberSecBulletin
CVE-2026-104368NVD status: Deferred

Export and Import Users and Customers: Improper Encoding or Escaping of Output

Published Updated By the CyberSecBulletin desk

CVE-2026-104368 is a high-severity improper encoding or escaping of output vulnerability in Export and Import Users and Customers from WebToffee, with a CVSS 3.1 base score of 8.8 out of 10. It can be exploited remotely over the network by an attacker with a low-privileged account, without any action from a user. Affected Export and Import Users and Customers versions: 2.7.5 and earlier. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.35% chance of exploitation within 30 days, which is low compared with other CVEs.

Next patch cycle

High severity with no evidence of exploitation so far.

What to do

  1. Check which version of Export and Import Users and Customers you run against the affected versions below, and install the vendor's latest release.

Affected products and versions

VendorProductAffected versionsFixed in
WebtoffeeExport and Import Users and Customers2.7.5 and earlierNot stated

Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.

How the severity score breaks down

Attack vector
NetworkCan be exploited remotely over a network, including the internet.
Attack complexity
LowNo special conditions are needed; the attack works reliably.
Privileges required
LowA basic user account is enough.
User interaction
NoneNo action by a victim is required.
Scope
UnchangedImpact stays within the vulnerable component.
Confidentiality
HighAll data handled by the component can be read.
Integrity
HighData or code can be modified at will.
Availability
HighThe component can be taken down completely.

Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H. Scored by CNA (wordfence.com).

Official description

The Export and Import Users and Customers plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 2.7.5 via the plugin's own export and re-import workflow. The vulnerability exists because of a CSV escape-character mismatch between the exporter and the importer: class-csvwriter.php writes cells with fputcsv() using PHP's default backslash (\) escape character, while class-csvreader.php parses the same file with fgetcsv() using a double-quote (") as the escape character. As a result, a crafted value stored in a Subscriber's Biographical Info field — containing a backslash-quote sequence followed by a newline — is written as a single quoted CSV field but parsed back as two separate rows on import. The injected second row is then processed by hf_create_customer() as a new user record whose user_login, user_pass, user_email, and role are entirely attacker-controlled, allowing the creation of an arbitrary Administrator account. This makes it possible for authenticated attackers with Subscriber-level access and above to escalate their privileges to Administrator.

Source: the CVE record as published by its numbering authority, via NVD and CVE.org.

The underlying weakness: Improper Encoding or Escaping of Output

The product prepares a structured message for communication with another component, but encoding or escaping of the data is either missing or done incorrectly. As a result, the intended structure of the message is not preserved.

How developers prevent this class of flaw

  • Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid. For example, consider using the ESAPI Encoding control or a similar tool, library, or framework. These will help the programmer encode outputs in a manner less prone to error. Alternately, use built-in functions, but consider using wrappers in case those functions are discovered to have a vulnerability.
  • If available, use structured mechanisms that automatically enforce the separation between data and code. These mechanisms may be able to provide the relevant quoting, encoding, and validation automatically, instead of relying on the developer to provide this capability at every point where output is generated. For example, stored procedures can enforce database query structure and reduce the likelihood of SQL injection.
  • Understand the context in which your data will be used and the encoding that will be expected. This is especially important when transmitting data between different components, or when generating outputs that can contain multiple encodings at the same time, such as web pages or multi-part mail messages. Study all expected communication protocols and data representations to determine the required encoding strategies.

More Improper Encoding or Escaping of Output vulnerabilities (CWE-116)

Timeline

  1. CVE record published.
  2. CISA published its SSVC assessment (exploitation: none, automatable: no, technical impact: total).

References

Other vulnerabilities in Export and Import Users and Customers

All Export and Import Users and Customers vulnerabilities

Recent Improper Encoding or Escaping of Output vulnerabilities

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