CyberSecBulletin
CVE-2026-119077NVD status: Deferred

ELEX WordPress HelpDesk & Customer Ticketing…: Deserialization of Untrusted Data

Published Updated By the CyberSecBulletin desk

CVE-2026-119077 is a critical-severity deserialization of untrusted data vulnerability in ELEX WordPress HelpDesk & Customer Ticketing System from Elextensions, with a CVSS 3.1 base score of 9.8 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. Affected ELEX WordPress HelpDesk & Customer Ticketing System versions: 3.3.9 and earlier. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 1.34% chance of exploitation within 30 days, higher than 72% of scored CVEs.

Patch this week

Critical severity: a successful attack would have severe impact.

What to do

  1. Check which version of ELEX WordPress HelpDesk & Customer Ticketing System you run against the affected versions below, and install the vendor's latest release.
  2. Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.

Affected products and versions

VendorProductAffected versionsFixed in
ElextensionsELEX WordPress HelpDesk & Customer Ticketing System3.3.9 and earlierNot stated

Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.

How the severity score breaks down

Attack vector
NetworkCan be exploited remotely over a network, including the internet.
Attack complexity
LowNo special conditions are needed; the attack works reliably.
Privileges required
NoneNo account or login is needed.
User interaction
NoneNo action by a victim is required.
Scope
UnchangedImpact stays within the vulnerable component.
Confidentiality
HighAll data handled by the component can be read.
Integrity
HighData or code can be modified at will.
Availability
HighThe component can be taken down completely.

Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H. Scored by CNA (wordfence.com).

Official description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to PHP Object Injection in all versions up to, and including, 3.3.9 via the 'form (specifically the attacker-controlled ticket_label field inside the url-encoded form string)' parameter parameter. This is due to missing server-side authentication and the absence of a class allowlist on deserialization, with the only guard being a nonce publicly emitted on any page carrying the [wsdesk_support] shortcode. This makes it possible for unauthenticated attackers to execute code on the server. A successful exploit requires a single anonymous GET to any public page carrying the [wsdesk_support] shortcode to harvest the publicly emitted wsdesk_nonce value, after which a single unauthenticated POST completes the attack.

Source: the CVE record as published by its numbering authority, via NVD and CVE.org.

The underlying weakness: Deserialization of Untrusted Data

The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.

How developers prevent this class of flaw

  • If available, use the signing/sealing features of the programming language to assure that deserialized data has not been tainted. For example, a hash-based message authentication code (HMAC) could be used to ensure that data has not been modified.
  • When deserializing data, populate a new object rather than just deserializing. The result is that the data flows through safe input validation and that the functions are safe.
  • Explicitly define a final object() to prevent deserialization.

More Deserialization of Untrusted Data vulnerabilities (CWE-502)

Timeline

  1. CVE record published.
  2. CISA published its SSVC assessment (exploitation: none, automatable: yes, technical impact: total).

References

Other references

Other vulnerabilities in ELEX WordPress HelpDesk & Customer Ticketing System

All ELEX WordPress HelpDesk & Customer Ticketing System vulnerabilities

Recent Deserialization of Untrusted Data vulnerabilities

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