CyberSecBulletin
CVE-2026-19806NVD status: Deferred

Support Genix – Helpdesk, AI Chatbot…: Improper Authentication

Published Updated By the CyberSecBulletin desk

CVE-2026-19806 is a high-severity improper authentication vulnerability in Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System from Devitemsllc, with a CVSS 3.1 base score of 8.8 out of 10. It can be exploited remotely over the network by an attacker with a low-privileged account, without any action from a user. Affected Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System versions: 1.4.52 and earlier. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.73% chance of exploitation within 30 days, higher than 55% of scored CVEs.

Next patch cycle

High severity with no evidence of exploitation so far.

What to do

  1. Check which version of Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System you run against the affected versions below, and install the vendor's latest release.

Affected products and versions

VendorProductAffected versionsFixed in
DevitemsllcSupport Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System1.4.52 and earlierNot stated

Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.

How the severity score breaks down

Attack vector
NetworkCan be exploited remotely over a network, including the internet.
Attack complexity
LowNo special conditions are needed; the attack works reliably.
Privileges required
LowA basic user account is enough.
User interaction
NoneNo action by a victim is required.
Scope
UnchangedImpact stays within the vulnerable component.
Confidentiality
HighAll data handled by the component can be read.
Integrity
HighData or code can be modified at will.
Availability
HighThe component can be taken down completely.

Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H. Scored by CNA (wordfence.com).

Official description

The Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System plugin for WordPress is vulnerable to Authentication Bypass leading to Administrator Account Takeover in all versions up to, and including, 1.4.52 via the `guest_ticket_login()` function and its `p` parameter. This is due to the site-wide AES-256-CBC encryption key being derived from only three two-digit `wp_rand(10, 99)` values and a Unix timestamp via `md5()` — yielding approximately 19.5 bits of entropy — combined with a deterministic IV derived from the password, no authentication tag on the ciphertext, and no capability check, nonce, or session validation on the publicly reachable `/sgnix/?p=<token>` endpoint. This makes it possible for authenticated attackers, with subscriber-level access and above, who can obtain a single legitimate guest ticket token as a known-plaintext oracle and bound the plugin activation timestamp, to exhaust the ~729,000-candidate keyspace entirely offline, recover the site-wide encryption key, and forge a self-consistent `{ticket_id, ticket_user}` token targeting any administrator-owned ticket. Submitting the forged token to the unprotected endpoint causes `wp_set_auth_cookie()` to be called for that administrator, granting the attacker full administrative access to the WordPress site.

Source: the CVE record as published by its numbering authority, via NVD and CVE.org.

The underlying weakness: Improper Authentication

When an actor claims to have a given identity, the product does not prove or insufficiently proves that the claim is correct.

How developers prevent this class of flaw

  • Use an authentication framework or library such as the OWASP ESAPI Authentication feature.

More Improper Authentication vulnerabilities (CWE-287)

Timeline

  1. CVE record published.
  2. CISA published its SSVC assessment (exploitation: none, automatable: no, technical impact: total).
  3. Record last changed materially (score, affected products, status or references).

References

Other references

Recent Improper Authentication vulnerabilities

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