Previously issued authentication tokens are not immediately invalidated when an OTRS agent or…
CVE-2026-78357 is a critical-severity vulnerability in OTRS from OTRS GmbH (former OTRS AG), with a CVSS 3.1 base score of 9.1 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. Affected OTRS versions: 7.0.x; 8.0.x; 2023.x, and others listed below. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.3% chance of exploitation within 30 days, which is low compared with other CVEs.
Critical severity: a successful attack would have severe impact.
What to do
- Check which version of OTRS you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on otrs.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| OTRS GmbH (former OTRS AG) | OTRS | 7.0.x; 8.0.x; 2023.x; 2024.x; 2025.x; 2026.x through 2026.6.x | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- NoneAvailability is not affected.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N. Scored by CNA (otrs.com).
Official description
Previously issued authentication tokens are not immediately invalidated when an OTRS agent or customer user account is deactivated or its password is changed. As a result, an existing JWT may remain valid until its regular expiration time, which can be approximately 16 hours. An attacker who has previously obtained a valid authentication token can therefore continue to access OTRS with the privileges of the affected agent or customer user even after the corresponding account has been deactivated or the user's password has been changed. The vulnerability does not allow an attacker to obtain authentication tokens by itself. Exploitation requires possession of a previously issued and still valid token. The actual impact depends on the privileges associated with the compromised token. Customer user tokens are limited to the permissions of the affected customer account, while agent tokens may provide access to broader ticket, customer, or administrative functionality depending on the assigned permissions. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: none, automatable: yes, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Other vulnerabilities in OTRS
- 9.4 Critical severity
- 8.7 High severity
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