Neurons for ITSM (On-Premises): Improper Access Control
CVE-2026-9614 is a high-severity improper access control vulnerability in Neurons for ITSM (On-Premises) from Ivanti, with a CVSS 3.1 base score of 8.8 out of 10. It can be exploited remotely over the network by an attacker with a low-privileged account, without any action from a user. There is no confirmed exploitation so far. EPSS estimates a 1.44% chance of exploitation within 30 days, higher than 74% of scored CVEs.
High severity with no evidence of exploitation so far.
What to do
- Check which version of Neurons for ITSM (On-Premises) you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on hub.ivanti.com for workarounds and exact fixed builds.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Ivanti | Neurons for ITSM (On-Premises) | Not specified in the record | Not stated |
| Ivanti | Neurons for ITSM (Cloud) | Not specified in the record | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- LowA basic user account is enough.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H. Scored by CNA.
Official description
An Improper Access Control vulnerability in Ivanti Neurons for ITSM (cloud and on-premises) allows a remote authenticated attacker to gain administrative access.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Improper Access Control
The product does not restrict or incorrectly restricts access to a resource from an unauthorized actor.
How developers prevent this class of flaw
- Very carefully manage the setting, management, and handling of privileges. Explicitly manage trust zones in the software.
- Compartmentalize the system to have safe areas where trust boundaries can be unambiguously drawn. Do not allow sensitive data to go outside of the trust boundary and always be careful when interfacing with a compartment outside of the safe area. Ensure that appropriate compartmentalization is built into the system design, and the compartmentalization allows for and reinforces privilege separation functionality. Architects and designers should rely on the principle of least privilege to decide the appropriate time to use privileges and the time to drop privileges.
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: none, automatable: no, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Recent Improper Access Control vulnerabilities
- 7.8 High severity
- 8.8 High severity
- 7.5 High severity
- 8.1 High severity
- 10.0 Critical severity
- 9.9 Critical severity
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