CyberSecBulletin
CVE-2025-54366NVD status: Analyzed

freescout: Deserialization of Untrusted Data

Published Updated By the CyberSecBulletin desk

CVE-2025-54366 is a high-severity deserialization of untrusted data vulnerability in freescout from Freescout-help-desk, with a CVSS 3.1 base score of 8.8 out of 10. It can be exploited remotely over the network by an attacker with a low-privileged account, without any action from a user. Affected freescout versions: < 1.8.186. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 1.13% chance of exploitation within 30 days, higher than 67% of scored CVEs.

Next patch cycle

High severity with no evidence of exploitation so far.

What to do

  1. Check which version of freescout you run against the affected versions below, and install the vendor's latest release.
  2. Read the advisory on github.com for workarounds and exact fixed builds.

Affected products and versions

VendorProductAffected versionsFixed in
Freescout-help-deskfreescout< 1.8.186Not stated

Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.

How the severity score breaks down

Attack vector
NetworkCan be exploited remotely over a network, including the internet.
Attack complexity
LowNo special conditions are needed; the attack works reliably.
Privileges required
LowA basic user account is enough.
User interaction
NoneNo action by a victim is required.
Scope
UnchangedImpact stays within the vulnerable component.
Confidentiality
HighAll data handled by the component can be read.
Integrity
HighData or code can be modified at will.
Availability
HighThe component can be taken down completely.

Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.

Scoring systemScoreSeverityScored by
CVSS 4.08.6HighCNA (github.com)
CVSS 3.18.8HighNVD

Official description

FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.

Source: the CVE record as published by its numbering authority, via NVD and CVE.org.

The underlying weakness: Deserialization of Untrusted Data

The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.

How developers prevent this class of flaw

  • If available, use the signing/sealing features of the programming language to assure that deserialized data has not been tainted. For example, a hash-based message authentication code (HMAC) could be used to ensure that data has not been modified.
  • When deserializing data, populate a new object rather than just deserializing. The result is that the data flows through safe input validation and that the functions are safe.
  • Explicitly define a final object() to prevent deserialization.

More Deserialization of Untrusted Data vulnerabilities (CWE-502)

Timeline

  1. CVE record published.
  2. CISA published its SSVC assessment (exploitation: poc, automatable: no, technical impact: partial).
  3. Record last changed materially (score, affected products, status or references).

References

Other vulnerabilities in freescout

All freescout vulnerabilities

Recent Deserialization of Untrusted Data vulnerabilities

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