freescout: Improper Handling of Case Sensitivity
CVE-2026-53595 is a critical-severity improper handling of case sensitivity vulnerability in freescout from Freescout-help-desk, with a CVSS 3.1 base score of 9.4 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. Affected freescout versions: < 1.8.224. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 1.94% chance of exploitation within 30 days, higher than 81% of scored CVEs.
Critical severity: a successful attack would have severe impact.
What to do
- Check which version of freescout you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on github.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Freescout-help-desk | freescout | < 1.8.224 | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- LowPerformance or availability is reduced.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L. Scored by CNA (github.com).
Official description
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.224, the public endpoint `POST /user-setup/{hash}/{invite_sent_at}` (`OpenController@userSetupSave`) selects the target account solely by its `invite_hash` column, then overwrites that account's email and password and logs in as it. No authentication, cookie, or prior session is required. After a user activates, FreeScout sets `invite_hash` to the empty string. On MySQL and MariaDB, `VARCHAR` equality ignores trailing spaces, so a single URL-encoded space (`%20`) matches the stored empty string and selects the lowest-id activated user. The expiry guard decrypts `invite_sent_at` with the target's password hash, but `Helper::decrypt` returns its raw input unchanged when decryption fails. A plaintext numeric value such as `9999999999` therefore passes the time-to-live check without any secret. The result is that an anonymous attacker sets the email and password of the lowest-id activated FreeScout account (a support agent, or an administrator if one was added by invitation) and authenticates as that account. Version 1.8.224 contains a fix.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Improper Handling of Case Sensitivity
The product does not properly account for differences in case sensitivity when accessing or determining the properties of a resource, leading to inconsistent results.
How developers prevent this class of flaw
- Avoid making decisions based on names of resources (e.g. files) if those resources can have alternate names.
- Inputs should be decoded and canonicalized to the application's current internal representation before being validated (CWE-180). Make sure that the application does not decode the same input twice (CWE-174). Such errors could be used to bypass allowlist validation schemes by introducing dangerous inputs after they have been checked.
More Improper Handling of Case Sensitivity vulnerabilities (CWE-178)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: poc, automatable: yes, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Other vulnerabilities in freescout
- 7.5 High severity
- 8.2 High severity
- 7.7 High severity
- 7.6 High severity
- 7.1 High severity
- 8.8 High severity
Recent Improper Handling of Case Sensitivity vulnerabilities
- 7.5 High severity
- 7.1 High severity
- 10.0 Critical severity
- 8.2 High severity
- 7.6 High severity
- 8.7 High severity
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