Zammad GmbH Zammad Session Fixation
CVE-2026-102489 is a critical-severity session fixation vulnerability in Zammad, with a CVSS 3.1 base score of 9.8 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. The record lists version 6.5.4 as the first without the flaw, so updating Zammad to that release or later removes the exposure. CISA added it to the Known Exploited Vulnerabilities catalogue on October 2, 2026, which means attacks have been observed in the wild.
Attackers are already exploiting this vulnerability, according to CISA.
What to do
- Update Zammad to 6.5.4 or a later version.
- CISA's required action: Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.
- Read the advisory on community.zammad.org for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.
| Scoring system | Score | Severity | Scored by |
|---|---|---|---|
| CVSS 4.0 | 9.4 | Critical | CNA (divd.nl) |
| CVSS 3.1 | 9.8 | Critical | NVD |
Official description
Zammad versions 6.3.0 to 6.5.4 are vulnerable a session hijack vulnerability that leads to remote code execution as the zammad user. The bug is also present in version 7.0.0 to version 7.1.2, but not exploitable due to changes in the underlying framework.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Session Fixation
Authenticating a user, or otherwise establishing a new user session, without invalidating any existing session identifier gives an attacker the opportunity to steal authenticated sessions.
How developers prevent this class of flaw
- Invalidate any existing session identifiers prior to authorizing a new user session.
- For platforms such as ASP that do not generate new values for sessionid cookies, utilize a secondary cookie. In this approach, set a secondary cookie on the user's browser to a random value and set a session variable to the same value. If the session variable and the cookie value ever don't match, invalidate the session, and force the user to log on again.
- Use an application firewall that can detect attacks against this weakness. It can be beneficial in cases in which the code cannot be fixed (because it is controlled by a third party), as an emergency prevention measure while more comprehensive software assurance measures are applied, or to provide defense in depth.
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: active, automatable: no, technical impact: total).
- Added to CISA's Known Exploited Vulnerabilities catalogue.
- Deadline for US federal agencies to remediate, set by CISA.
- Record last changed materially (score, affected products, status or references).
References
Advisories
Third-party and government advisories
- csirt.divd.nl/CVE-2026-102489Third Party Advisory
- csirt.divd.nl/DIVD-2026-00015Third Party Advisory
- cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2026-102489US Government Resource
Our coverage
Other vulnerabilities in Zammad
- 7.8 High severity
- 7.1 High severity
- 7.1 High severity
- 9.1 Critical severity
- 8.6 High severity
- 8.8 High severity
Recent Session Fixation vulnerabilities
- 7.1 High severity
- 9.8 Critical severity
- 7.4 High severity
- 8.1 High severity
- 8.8 High severity
- 8.8 High severity
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