CyberSecBulletin
CVE-2026-102490Exploited in the wildNVD status: Analyzed

Zammad GmbH Zammad Improper Privilege Management

Published Updated By the CyberSecBulletin desk

CVE-2026-102490 is a high-severity improper privilege management vulnerability in Zammad, with a CVSS 3.1 base score of 7.8 out of 10. It can be exploited with local access to the system by an attacker with a low-privileged account, without any action from a user. The record lists version 7.2.2 as the first without the flaw, so updating Zammad to that release or later removes the exposure. CISA added it to the Known Exploited Vulnerabilities catalogue on October 2, 2026, which means attacks have been observed in the wild.

Patch now

Attackers are already exploiting this vulnerability, according to CISA.

What to do

  1. Update Zammad to 7.2.2 or a later version.
  2. CISA's required action: Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.
  3. Read the advisory on github.com for workarounds and exact fixed builds.

Affected products and versions

VendorProductAffected versionsFixed in
ZammadZammad1.5.0 up to, but not including, 7.2.27.2.2

Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.

How the severity score breaks down

Attack vector
LocalThe attacker needs local access or must trick a user into running something.
Attack complexity
LowNo special conditions are needed; the attack works reliably.
Privileges required
LowA basic user account is enough.
User interaction
NoneNo action by a victim is required.
Scope
UnchangedImpact stays within the vulnerable component.
Confidentiality
HighAll data handled by the component can be read.
Integrity
HighData or code can be modified at will.
Availability
HighThe component can be taken down completely.

Vector: CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.

Scoring systemScoreSeverityScored by
CVSS 4.09.4CriticalCNA (divd.nl)
CVSS 3.17.8HighNVD

Official description

Zammad packages built with packager.io (DEB and RPM) could have allowed a local attacker who already had file system write privileges as the unprivileged zammad service account to escalate to full root privileges on the host. Service processes began running as root and executed files that were owned and writable by the zammad account before dropping their identity to that account. An attacker holding that foothold could have escalated within seconds, because the affected services were restarted automatically whenever they stopped; no administrator interaction was required. Only installations from the DEB and RPM packages were affected — installations from source or the official container images were not. All released packaged versions were affected.

Source: the CVE record as published by its numbering authority, via NVD and CVE.org.

The underlying weakness: Improper Privilege Management

The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.

How developers prevent this class of flaw

  • Very carefully manage the setting, management, and handling of privileges. Explicitly manage trust zones in the software.
  • Follow the principle of least privilege when assigning access rights to entities in a software system.
  • Consider following the principle of separation of privilege. Require multiple conditions to be met before permitting access to a system resource.

More Improper Privilege Management vulnerabilities (CWE-269)

Timeline

  1. CVE record published.
  2. CISA published its SSVC assessment (exploitation: active, automatable: no, technical impact: total).
  3. Added to CISA's Known Exploited Vulnerabilities catalogue.
  4. Deadline for US federal agencies to remediate, set by CISA.
  5. Record last changed materially (score, affected products, status or references).

References

Third-party and government advisories

Our coverage

Other vulnerabilities in Zammad

All Zammad vulnerabilities

Recent Improper Privilege Management vulnerabilities

Spotted an error? Tell us.