OTRS: Improper Validation of Integrity Check Value
CVE-2024-23790 is a critical-severity improper validation of integrity check value vulnerability in OTRS, with a CVSS 3.1 base score of 9.8 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. Affected OTRS versions: 8.0.x through 8.0.37; 2023 through 2023.1.1; 7.0.x through 7.0.48. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.25% chance of exploitation within 30 days, which is low compared with other CVEs.
Critical severity: a successful attack would have severe impact.
What to do
- Check which version of OTRS you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on otrs.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| OTRS | OTRS | 8.0.x through 8.0.37; 2023 through 2023.1.1; 7.0.x through 7.0.48 | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.
| Scoring system | Score | Severity | Scored by |
|---|---|---|---|
| CVSS 3.1 | 3.5 | Low | CNA (otrs.com) |
| CVSS 3.1 | 9.8 | Critical | NVD |
Official description
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to missing check of filetypes. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023 through 2023.1.1.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Improper Validation of Integrity Check Value
The product does not validate or incorrectly validates the integrity check values or checksums of a message.
How developers prevent this class of flaw
- The protocol specification describes the algorithm used for calculating the checksum. It is then a matter of implementing the calculation and verifying that the calculated checksum and the received checksum match.
More Improper Validation of Integrity Check Value vulnerabilities (CWE-354)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: none, automatable: no, technical impact: partial).
- Record last changed materially (score, affected products, status or references).
References
Other vulnerabilities in OTRS
- 7.1 High severity
- 9.1 Critical severity
- 8.2 High severity
- 7.5 High severity
- 7.5 High severity
- 7.5 High severity
Recent Improper Validation of Integrity Check Value vulnerabilities
- 7.2 High severity
- 7.5 High severity
- 8.8 High severity
- 7.5 High severity
- 7.8 High severity
- 7.5 High severity
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