OTRS: Incorrect Privilege Assignment
CVE-2024-23794 is a high-severity incorrect privilege assignment vulnerability in OTRS, with a CVSS 3.1 base score of 7.5 out of 10. It can be exploited remotely over the network by an attacker with a low-privileged account, without any action from a user. Affected OTRS versions: 8.0.x; 2023.x; 2024.x through 2024.4.x. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.27% chance of exploitation within 30 days, which is low compared with other CVEs.
High severity with no evidence of exploitation so far.
What to do
- Check which version of OTRS you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on otrs.com for workarounds and exact fixed builds.
Affected products and versions
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- HighSuccess depends on conditions outside the attacker's control.
- Privileges required
- LowA basic user account is enough.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- HighThe component can be taken down completely.
Vector: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:H. Scored by NVD.
| Scoring system | Score | Severity | Scored by |
|---|---|---|---|
| CVSS 3.1 | 5.2 | Medium | CNA (otrs.com) |
| CVSS 3.1 | 7.5 | High | NVD |
Official description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Incorrect Privilege Assignment
A product incorrectly assigns a privilege to a particular actor, creating an unintended sphere of control for that actor.
How developers prevent this class of flaw
- Very carefully manage the setting, management, and handling of privileges. Explicitly manage trust zones in the software.
- Run your code using the lowest privileges that are required to accomplish the necessary tasks. If possible, create isolated accounts with limited privileges that are only used for a single task. That way, a successful attack will not immediately give the attacker access to the rest of the software or its environment. For example, database applications rarely need to run as the database administrator, especially in day-to-day operations.
More Incorrect Privilege Assignment vulnerabilities (CWE-266)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: none, automatable: no, technical impact: partial).
- Record last changed materially (score, affected products, status or references).
References
Other vulnerabilities in OTRS
- 7.1 High severity
- 9.1 Critical severity
- 8.2 High severity
- 7.5 High severity
- 9.8 Critical severity
- 7.5 High severity
Recent Incorrect Privilege Assignment vulnerabilities
- 9.8 Critical severity
- 7.8 High severity
- 8.8 High severity
- 7.8 High severity
- 7.8 High severity
- 7.8 High severity
Spotted an error? Tell us.