OTRS: Insertion of Sensitive Information into Log File
CVE-2024-43444 is a high-severity insertion of sensitive information into log file vulnerability in OTRS, with a CVSS 3.1 base score of 8.2 out of 10. It can be exploited remotely over the network by an unauthenticated attacker, without any action from a user. Affected OTRS versions: 7.0.x through 7.0.50; 8.0.x; 2023.x, and others listed below. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.38% chance of exploitation within 30 days, which is low compared with other CVEs.
High severity with no evidence of exploitation so far.
What to do
- Check which version of OTRS you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on otrs.com for workarounds and exact fixed builds.
- Until you can update, restrict network access to the affected service so it is not reachable from untrusted networks.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| OTRS | OTRS | 7.0.x through 7.0.50; 8.0.x; 2023.x; 2024.x through 2024.5.x; 7.0.0 through 7.0.50; 8.0.0; 2023.0; 2024.0 through 2024.5.0; and 1 more ranges | Not stated |
| OTRS | ((OTRS)) Community Edition | 6.0.x | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- NoneNo account or login is needed.
- User interaction
- NoneNo action by a victim is required.
- Scope
- UnchangedImpact stays within the vulnerable component.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- LowLimited modification of data is possible.
- Availability
- NoneAvailability is not affected.
Vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N. Scored by CNA (otrs.com).
Official description
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Insertion of Sensitive Information into Log File
The product writes sensitive information to a log file.
How developers prevent this class of flaw
- Consider seriously the sensitivity of the information written into log files. Do not write secrets into the log files.
- Remove debug log files before deploying the application into production.
- Protect log files against unauthorized read/write.
More Insertion of Sensitive Information into Log File vulnerabilities (CWE-532)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: none, automatable: yes, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Other vulnerabilities in OTRS
- 7.1 High severity
- 9.1 Critical severity
- 7.5 High severity
- 7.5 High severity
- 9.8 Critical severity
- 7.5 High severity
Recent Insertion of Sensitive Information into Log File vulnerabilities
- 7.2 High severity
- 7.5 High severity
- 7.5 High severity
- 9.3 Critical severity
- 7.5 High severity
- 7.5 High severity
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