freescout: Improper Neutralization of Input During Web Page Generation
CVE-2026-40497 is a high-severity improper neutralization of input during web page generation vulnerability in freescout from Freescout-help-desk, with a CVSS 3.1 base score of 8.1 out of 10. It can be exploited remotely over the network by an attacker with administrator privileges, but only if a user takes part, for example by opening a link or file. Affected freescout versions: < 1.8.213. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.24% chance of exploitation within 30 days, which is low compared with other CVEs.
High severity with no evidence of exploitation so far.
What to do
- Check which version of freescout you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on github.com for workarounds and exact fixed builds.
- Because the attack needs a user to take part, warn users about unexpected links and files related to this product until it is patched.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Freescout-help-desk | freescout | < 1.8.213 | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- HighAdministrator-level access is required first.
- User interaction
- RequiredA user must take an action such as opening a file or link.
- Scope
- ChangedThe attack can reach beyond the vulnerable component into other systems.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- HighData or code can be modified at will.
- Availability
- NoneAvailability is not affected.
Vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:C/C:H/I:H/A:N. Scored by CNA (github.com).
Official description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, FreeScout's `Helper::stripDangerousTags()` removes `<script>`, `<form>`, `<iframe>`, `<object>` but does NOT strip `<style>` tags. The mailbox signature field is saved via POST /mailbox/settings/{id} and later rendered unescaped via `{!! $conversation->getSignatureProcessed([], true) !!}` in conversation views. CSP allows `style-src * 'self' 'unsafe-inline'`, so injected inline styles execute freely. An attacker with access to mailbox settings (admin or agent with mailbox permission) can inject CSS attribute selectors to exfiltrate the CSRF token of any agent/admin who views a conversation in that mailbox. With the CSRF token, the attacker can perform any state-changing action as the victim (create admin accounts, change email/password, etc.) — privilege escalation from agent to admin. This is the result of an incomplete fix of GHSA-jqjf-f566-485j. That advisory reported XSS via mailbox signature. The fix applied `Helper::stripDangerousTags()` to the signature before saving. However, `stripDangerousTags()` only removes `script`, `form`, `iframe`, and `object` tags — it does NOT strip `<style>` tags, leaving CSS injection possible. Version 1.8.213 contains an updated fix.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Improper Neutralization of Input During Web Page Generation
The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.
How developers prevent this class of flaw
- Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid. Examples of libraries and frameworks that make it easier to generate properly encoded output include Microsoft's Anti-XSS library, the OWASP ESAPI Encoding module, and Apache Wicket.
- Understand all the potential areas where untrusted inputs can enter your software: parameters or arguments, cookies, anything read from the network, environment variables, reverse DNS lookups, query results, request headers, URL components, e-mail, files, filenames, databases, and any external systems that provide data to the application. Remember that such inputs may be obtained indirectly through API calls.
- For any security checks that are performed on the client side, ensure that these checks are duplicated on the server side, in order to avoid CWE-602. Attackers can bypass the client-side checks by modifying values after the checks have been performed, or by changing the client to remove the client-side checks entirely. Then, these modified values would be submitted to the server.
More Improper Neutralization of Input During Web Page Generation vulnerabilities (CWE-79)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: poc, automatable: no, technical impact: total).
- Record last changed materially (score, affected products, status or references).
References
Patches and release notes
Other vulnerabilities in freescout
- 7.5 High severity
- 8.2 High severity
- 7.7 High severity
- 7.6 High severity
- 7.1 High severity
- 9.4 Critical severity
Recent Improper Neutralization of Input During Web Page Generation vulnerabilities
- 7.0 High severity
- 8.9 High severity
- 9.3 Critical severity
- 8.5 High severity
- 9.0 Critical severity
- 7.5 High severity
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