freescout: Improper Neutralization of Input During Web Page Generation
CVE-2026-40568 is a high-severity improper neutralization of input during web page generation vulnerability in freescout from Freescout-help-desk, with a CVSS 3.1 base score of 8.5 out of 10. It can be exploited remotely over the network by an attacker with a low-privileged account, without any action from a user. Affected freescout versions: < 1.8.213. The record does not name a fixed version, so check the vendor advisory. There is no confirmed exploitation so far. EPSS estimates a 0.24% chance of exploitation within 30 days, which is low compared with other CVEs.
High severity with no evidence of exploitation so far.
What to do
- Check which version of freescout you run against the affected versions below, and install the vendor's latest release.
- Read the advisory on github.com for workarounds and exact fixed builds.
Affected products and versions
| Vendor | Product | Affected versions | Fixed in |
|---|---|---|---|
| Freescout-help-desk | freescout | < 1.8.213 | Not stated |
Version data comes from the organisation that assigned the CVE. Confirm against the vendor advisory before deciding you are unaffected.
How the severity score breaks down
- Attack vector
- NetworkCan be exploited remotely over a network, including the internet.
- Attack complexity
- LowNo special conditions are needed; the attack works reliably.
- Privileges required
- LowA basic user account is enough.
- User interaction
- NoneNo action by a victim is required.
- Scope
- ChangedThe attack can reach beyond the vulnerable component into other systems.
- Confidentiality
- HighAll data handled by the component can be read.
- Integrity
- LowLimited modification of data is possible.
- Availability
- NoneAvailability is not affected.
Vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:N. Scored by CNA (github.com).
Official description
FreeScout is a free self-hosted help desk and shared mailbox. Versions prior to 1.8.213 have a stored cross-site scripting (XSS) vulnerability in the mailbox signature feature. The sanitization function `Helper::stripDangerousTags()` (`app/Misc/Helper.php:568`) uses an incomplete blocklist of only four HTML tags (`script`, `form`, `iframe`, `object`) and does not remove event handler attributes. When a mailbox signature is saved via `MailboxesController::updateSave()` (`app/Http/Controllers/MailboxesController.php:267`), HTML elements such as `<img>`, `<svg>`, and `<details>` with event handler attributes like `onerror` and `onload` pass through sanitization unchanged and are stored in the database. The signature is then rendered as raw HTML via the Blade `{!! !!}` tag in `editor_bottom_toolbar.blade.php:6` and re-inserted into the visible DOM by jQuery `.html()` at `main.js:1789-1790`, triggering the injected event handlers. Any authenticated user with the `ACCESS_PERM_SIGNATURE` (`sig`) permission on a mailbox -- a delegatable, non-admin permission -- can inject arbitrary HTML and JavaScript into the mailbox signature. The payload fires automatically, with no victim interaction, whenever any agent or administrator opens any conversation in the affected mailbox. This enables session hijacking (under CSP bypass conditions such as IE11 or module-weakened CSP), phishing overlays that work in all browsers regardless of CSP, and chaining to admin-level actions including email exfiltration via mass assignment and self-propagating worm behavior across all mailboxes. Version 1.8.213 fixes the issue.
Source: the CVE record as published by its numbering authority, via NVD and CVE.org.
The underlying weakness: Improper Neutralization of Input During Web Page Generation
The product does not neutralize or incorrectly neutralizes user-controllable input before it is placed in output that is used as a web page that is served to other users.
How developers prevent this class of flaw
- Use a vetted library or framework that does not allow this weakness to occur or provides constructs that make this weakness easier to avoid. Examples of libraries and frameworks that make it easier to generate properly encoded output include Microsoft's Anti-XSS library, the OWASP ESAPI Encoding module, and Apache Wicket.
- Understand all the potential areas where untrusted inputs can enter your software: parameters or arguments, cookies, anything read from the network, environment variables, reverse DNS lookups, query results, request headers, URL components, e-mail, files, filenames, databases, and any external systems that provide data to the application. Remember that such inputs may be obtained indirectly through API calls.
- For any security checks that are performed on the client side, ensure that these checks are duplicated on the server side, in order to avoid CWE-602. Attackers can bypass the client-side checks by modifying values after the checks have been performed, or by changing the client to remove the client-side checks entirely. Then, these modified values would be submitted to the server.
More Improper Neutralization of Input During Web Page Generation vulnerabilities (CWE-79)
Timeline
- CVE record published.
- CISA published its SSVC assessment (exploitation: poc, automatable: no, technical impact: partial).
- Record last changed materially (score, affected products, status or references).
References
Patches and release notes
Other vulnerabilities in freescout
- 7.5 High severity
- 8.2 High severity
- 7.7 High severity
- 7.6 High severity
- 7.1 High severity
- 9.4 Critical severity
Recent Improper Neutralization of Input During Web Page Generation vulnerabilities
- 7.0 High severity
- 8.9 High severity
- 9.3 Critical severity
- 8.1 High severity
- 9.0 Critical severity
- 7.5 High severity
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